NetSupport DNA is an award-winning IT Management solution with education and corporate editions.
Built on impact, evidence and co-production, NetSupport DNA helps organisations across all industries, and of any size, to maximise their technology to increase their ROI, identify cost savings and increase productivity.
Join our 2,400,000 users and start discovering, tracking, managing and maximising your technology today!
How does our IT Asset Management solution work?
Discover
NetSupport DNA starts by automatically discovering and installing an agent on targeted devices across your organisation. Constantly monitoring your network, it identifies any new devices that join, providing an option to deploy an agent for future management – no more manual searches or surprises!
Monitor
Once installed, NetSupport DNA goes to work collecting detailed data, helping you to gain a summary of all IT activity, even for specific users and departments. From hardware/software inventory and app/web metering to energy/power management – it can all be summarised in customisable reporting tools.
Maximise
Maximise your technology investment so you can enjoy all its benefits and reap the rewards. Re-deploy under-utilised hardware, discover PCs that are upgradeable, identify licences that aren’t being used, PCs left running out-of-hours and where print costs are generated.
Protect
NetSupport DNA adds an extra layer of network and data protection by proactively alerting you to any issues before they escalate, preventing sensitive data loss or virus infection with endpoint security, a secure Vault component to store confidential IT data with confidence – and more!
What are the benefits of NetSupport DNA?
Work smarter… not harder
Armed with a complete overview of IT activity (device and usage data) and customisable reports, NetSupport DNA makes you ‘all-knowing’, allowing you to work smarter, make better informed decisions and accurately plan future IT spending and refresh cycles.
Making your funds go further
With NetSupport DNA, you gain an instant overview of where you’re spending unnecessarily and where your business can make further efficiency savings. From printing costs, wasted energy, unused software licences or hardware – start saving today and achieve a swift return on your investment!
Supporting and managing users
NetSupport DNA provides a range of features so you can efficiently locate, manage and support users and assets within a networked environment – tailoring the data being gathered from each user. Staff remain on task and working effectively within their contracted hours.
Network anddata security
Keeping your company’s IT systems secure and running efficiently is a priority. So NetSupport DNA supplies you with the essential tools you need to safeguard your systems and shield them from security threats – whether external or internal – avoiding lost productivity and revenue.
Components of NetSupport DNA
SERVER
Used to add, store and manage information in the DNA database
CONSOLE
Used by IT technicians to view information
AGENT
Installed on each device you want to monitor
The software licence tool supports the ongoing management of all software licences for each of your departments: recording suppliers, purchase and invoice details, department or cost centre allocation and the tracking of maintenance contacts as well as storing PDF copies of any supporting documents.
The dashboard instantly gives you real-time statistics on IT activity. From how many PCs activated this week, to how many programs have been installed.
Manage license compliance and reduce software overspend by accurately reporting installed software.
REAL-TIME MONITORING
Gain a real-time summary of all your PCs using Explorer mode. You can view the selected PCs in three formats – Icon, Details or Thumbnail view – and refresh these at time intervals of your choice, e.g. instantly, every five or ten seconds and so on (also available via the Users Tree view).
Thumbnail view: The chosen PC screens (including multiple monitors) are visible and give you an overview of current activity. Simply change the thumbnail size to suit your needs. For selected departments (e.g. finance), you can even set privacy modes so the thumbnail is blurred.
Icon view: Displaying the selected PCs as icons is another useful option for viewing large numbers of PCs at a glance, highlighting OS platforms, and any with active notifications.
Details view: Drilling down further, the Details view displays all of the selected PC’s details in a list with any active notifications highlighted, allowing for easy identification of PCs that may need immediate attention. This view also provides a visual summary of all active policies applied to each PC and performance data such as real-time network traffic, CPU and memory. In addition, by right-clicking on any PC, an operator can launch on-the-fly PC-specific features such as power on/off, chat, launch NetSupport Manager, send messages and more.
Spotlight
Using Explorer mode, you can use the Spotlight feature to see more details about a selected PC (e.g. any applications, services, websites and processes in use), in a single glance. Services can be stopped and restarted remotely as required. It also provides another way to quickly add applications/websites to blocked lists instead of navigating through to the web or application components and adding them separately.
Activity Monitoring
NetSupport DNA provides a single time-based summary of all activity by a specific user, PC or department. Presented in a chronological view, it shows you what time the logon session began and ended, as well as exactly what applications were used and when, and internet usage – over a set time period. This time-saving feature means that IT technicians now don’t have to look at each area separately and can instead see the full picture of activity, at a glance in one location.